I have over 7 years of experience in digital products, UX, Product Design, and Service Design, working in large institutions in agile technology environments such as TCU (Brazilian Federal Court of Accounts), Banco do Brasil, and CNP Seguros, with a strong interest in human behavior and emotional design.
Experience in developing complex projects in sectors such as public, financial, insurance, and consulting, conducting usability tests, defining user experience strategies, creating navigation flows and interfaces, applying methods such as Design Thinking, User-Centered Design, and Lean UX, as well as leading DesignOps initiatives and the creation and evolution of Design Systems.
I investigate user behaviors and needs to generate insights that guide strategic design and product decisions.
I create user-centric digital solutions, combining research, usability, and business to deliver efficient and relevant products.
I organize processes, standards, and tools that optimize design operations, ensuring consistency and scalability across products.